FAQ
Where can I testride a Veloe®?
We have a strong connection with our retail network. We want to make sure every Veloe eBike retailer gives you the right to test Veloe®. Have a look at our ‘Dealer’ page to discover your Veloe retailer nearby.
Can I buy a Veloe® online?
No. We want to make sure you make the right choice in final assembly. As you may know, Veloe® multi is very customizable. That is why we work with a large retail-netwerk.
When can I expect my online order?
When you order accessories online, your package is being packed immediately in Italy (Milan). Depending on your location it takes up to 3-7 days in transportation. Don’t hesitate to contact us if it takes longer than this.
When can I expect my Veloe® from a retailer?
Depending on the assembly, the location of the Veloe® bikestore and our suppliers, it takes up to 3-5 weeks. We do want to add that we do our very best to maintain a standard delivery of 4 weeks.
Is Veloe® really a 100% Italian eBike?
Yes! We have our suppliers such as Shimano, Magura and Bosch. The Veloe® multi frame, colorspraying and assembly is being done in Milan (Italy). Sure, we are proud.
Can I lease a Veloe®?
The answer to this question lies within the payment methods of your local Veloe® retailer. A lot of bikeshops are connected to a leasing program, so yes.
We do want to emphasize that we are connected to the Belgian KBC Bike Lease program.
For all other questions.
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