Frequently Asked Questions

Probably the best questions in the whole wide world.

We work with local retailers. So, you can’t buy Veloe online because we absolutely believe in the service that local retailers provide. Every Veloe retailer is connected to the Veloe brand and gets the information they need to advice every rider. Have a look at our retailer page to find the one in your region: https://veloe.eu/store-locator/

At your local retailer and at the Veloe online shop: https://shop.veloe.eu/

We ship from Italy to Europe.

We listed the most important specifications on our website (https://veloe.eu/specs/).

If you have any more questions, don’t hesitate to contact us via Facebook or send us an email (info@veloe.eu)


Hi! Thanks for the ambition you take in getting to know the Veloe brand.

For France, we work with our agent. For the Benelux, with a distributor. Send an e-mail to them: https://veloe.eu/distributors-agents/

Take notice Veloe weighs 26 kg (with Nexus 8 drivetrain and a 418 Wh battery included). – The maximum load is 200 kg – max. 120 kg rider included.

We’ve added the most used payments on shop.veloe.eu. Do you see the lock next to the web-address in your browser? It’s secured and connected with Stripe, the safest payment partner in the world.

Every family deserves a quality ebike.

Driven by Shimano or Bosch eBike Systems.

We work with local retailers for your service.