We want you to use Veloe® as long as possible.

Thank you for choosing Veloe®. As the new owner of a Veloe eBike, we’re thrilled to be a part of your journey and enhance your personal lifestyle. Let’s guide you through using Veloe® and provide a sneak peek into upcoming creative functionalities.

5 year warranty

5 year warranty on the frame and the fork except for wear parts.

2 year warranty

A 2 year warranty on all other parts such as brakes, tires, engine, battery etc.

60% battery capacity

The Lithium-Ion Battery is guaranteed to have at a min. 60% of its normal capacity after 1000 full charging cycles.

What can I do to maintain my Veloe®?

Take care as its your closest friend.

After a period it’s time to clean your bike. Why? Dirt on fenders, mud between the brakes can influence the riding smoothness of Veloe. We advice to clean yours after a rainy day. That doesn’t need to take an hour. Spray leaves, mud, dirt out of your eBike – it’s good advice, trust us.

What to do when my Veloe® needs service?

Count on your local Veloe® Retail Network.

We have established a network of premier Bicycle Retailers across Europe who share our belief in Veloe® as a forward-thinking mobility solution. These retailers echo the same narrative we’re eager to share with you. Rest assured, you can place your trust in the establishment where you acquired your Veloe, as we maintain a close and collaborative relationship with each one of them.

How can I maintain my battery to improve lifetime?

Tips for battery life improvement.

  • Store your battery indoors. Cold temperatures can damage the battery.
  • Charge it properly and always use the corresponding charger.
  • Do not run out the battery. Charge when it has a 10% charge left.
  • Check your tyre pressure. Just like you, your battery needs to give more power when tires are weakly pumped.
  • Veloe® Multi has a weight capacity of 200 kg. Don’t overload!

Riding in the rain? 3 tips for Veloe riders.

Don’t think about the rain. Think accessories.

  • As a rider invest in goord clothing. To ensure that water stays out, look for garments that have taped seams. Make sure the clothing is not too loose that they have more resistant when riding.
  • Wear gloves.
  • When riding with a child think about the Rain Cover. This way your child can enjoy riding with you and stay dry during the whole ride. When it stops raining, open the side windows.

Connect with Veloe.

Be informed on all new Veloe accessories, upgrades and creativity to use yours.