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Meet Lorenzo - our Veloe® mister know-it-all.

Let’s get you on track as soon as possible. Ask Lorenzo – our AI mister know-it-all. He’s really clever!.

What could you ask?

  • compatibility multi and multi lungo with accessories (even other brands)
  • how to mount a specific accessory
  • where you could testride Veloe®
  • … you get it. Anything!

Lorenzo scrapes down the website and knows everything about multi and multi lungo – we’ve explained every question we’ve had in the past 5 years. So, yeah – he’ll probably knows the answer to your question too.

Ask Lorenzo by clicking the balloon icon in the right bottom corner.

Frequently Asked Questions

We have a strong connection with our retail network. We want to make sure every Veloe eBike retailer gives you the right to test Veloe®. Have a look at our ‘Dealer’ page to discover your Veloe retailer nearby.

No. We want to make sure you make the right choice in final assembly. As you may know, Veloe® multi is very customizable. That is why we work with a large retail-netwerk.

When you order accessories online, your package is being packed immediately in Italy (Milan). Depending on your location it takes up to 3-7 days in transportation. Don’t hesitate to contact us if it takes longer than this.

Depending on the assembly, the location of the Veloe® bikestore and our suppliers, it takes up to 3-5 weeks. We do want to add that we do our very best to maintain a standard delivery of 4 weeks.

Yes! We have our suppliers such as Shimano, Magura and Bosch. The Veloe® multi frame, colorspraying and assembly is being done in Milan (Italy). Sure, we are proud.

The answer to this question lies within the payment methods of your local Veloe® retailer. A lot of bikeshops are connected to a leasing program, so yes.

We do want to emphasize that we are connected to the Belgian KBC Bike Lease program.

Yes. Most bike trailers are mounted to the axle of the rear wheel. Also traveling with kids on the rear? We have developed an additional hub for combining with the Veloe® footrests.

Yes. Go to Register and fill all details about your personal Veloe®. Registering your bike gets an easy-to-handle warranty procedure.

Yes. We keep delivering accessories for everyone who was there in the beginning, of course. Go to ‘Frame Check‘ en select your model. From here, you’ll see all accessories suitable for your Veloe®.

Let’ say 95% of all child seats are compatible. Most of them have a MIK system – perfectly suitable with the rear rack of multi and multi lungo. Also universal clamp systems are suitable with Veloe®.

Please do! No matter if your child seat is mounted with a MIK system or universal clamp system, these child seats are perfect to fit Veloe® multi or multi lungo.

That’s literally our claim of fame. Veloe® is designed to shared. So, yes!

Most of our riders use: Thule, Bobike, Qibbel, Bobike for child seats. All other accessories are especially made in our production facility.